COMPLIMENTARY SHIPPING ON ORDERS OVER $100
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FREQUENTLY ASKED QUESTIONS

Do I need to create an account to shop on GEARYS.com?

No, you can always shop as guest if you prefer. However, registered users enjoy the benefit of faster checkout as well as advanced order tracking as well as exclusive members only invitations to special events.

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What can I do if I have forgotten my password?

If you have forgotten your password, you can request a temporary password here or click on the 'Forgot Your Password' link on the 'Sign in' page. To protect your account information, password information is encrypted so we are unable to send your password via email.

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What payment methods does GEARYS accept?

We accept Visa, MasterCard, American Express, and Discover along with GEARYS Gift Cards. At this time we can only accept credit cards with billing address in the United States. Registered users can also access Gift Registry Credit.

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Is it safe to use my credit card online?

Maintaining your personal online security is important to us. We use the Elavon Virtual Merchant, a secure online payment gateway that encrypts your card details, to store and safely transmit your personal and credit card information through our systems. All orders are processed through our secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide as well as your card’s CVV number matches the information on file with your credit card company.

Of course, if you would prefer to place your order by telephone, simply speak with one of our highly skilled sales associates by phone Monday – Saturday 10am – 6pm at 1.800.793.6670.

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When will I be billed for my purchase?

After you place your order, you will be sent an email confirming that it has been received. Your card will only be charged once your order is shipped. Payments made using GEARYS Gift Cards or Gift Registry Credit will be debited as soon as your order is submitted. In the event that any of the items you have ordered are not available, you will receive an email from our Customer Care team and will only be charged for the value of the items in stock.

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How do I know if an item is in stock?

All items are in stock unless "Out of Stock” is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.

If the product you want to buy is out of stock, we are happy to special order it for you. Simply, add the item to your bag and complete your order. Once your order is received we will order it especially for you. You should allow 4-6 weeks for delivery on items that are special ordered. You will not be billed until your order ships.

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What Countries does GEARYS ship to?

At this time, we only ship to addresses within the United States with the exception of APO addresses. Note that shipments to Alaska, Hawaii, and APO address will be required to ship using UPS Air methods which require an additional fee. Unfortunately, we cannot ship to PO boxes or freight forwarders.

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What Shipping Methods does GEARYS Offer?

All orders will be sent using United Parcel Service. Default shipping is processed via UPS ground service. You may choose to expedite delivery for an additional fee by selecting UPS 2nd Day Air or UPS Next Day Air during checkout. Should you have questions about special shipping needs please contact our Customer Service department at 1.800.793.6670.

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Is my shipment insured?

Yes, every package we sent is fully insured with United Parcel Service so in the unlikely event you receive a damaged item in your order we will take care of it. In addition, each shipment will include instructions on how to handle a return or advise us of damage to your order.

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Do I have to sign for my order?

Orders containing jewelry and all orders processed suing American Express require adult signature upon delivery. All other orders will be sent with no signature required.

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Does GEARYS allow shipments to multiple addresses?

Should you choose to place an order with items from a GEARYS Gift Registry as well as items for yourself shipping to multiple addresses is available – we will automatically separate out your Gift Registry selections and send them on to the intended Registrant so we will only need address information on your personal selections. Unfortunately, orders that contain only personal (Non Gift Registry) selections must be sent to a single address.

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How will my order be packaged?

Your selections will be shipped in their original manufactures presentation boxes as appropriate and packed using protective eco-friendly materials. For an additional fee you can choose to add GEARYS signature gift wrapping.

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How soon will I receive my order?

We know you want to begin enjoying your selections as soon as possible so we strive to ship all in stock orders within 48 hours of receipt. Orders are shipped from our local Beverly Hills fulfillment center so orders being delivered inside California will usually arrive the next business day after shipment. When your order ships we will notify you via email and include a link to track your package online so you will be able to see the most up to date delivery information available

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Can I track my order?

When your order ships we will notify you via email and include a link to track your package online so you will be able to see the most up to date delivery information available. Registered users can also access tracking number information by visiting their My Account Page and clicking on the Order History link

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Can I add items to an existing order?

Unfortunately, once we receive your order we cannot add any additional items. Should you need to modify an order once it is received please contact our Customer Service Department at 1.800.793.6670

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Can I pick up my order in person?

Yes, in stock Non Gift Registry orders may be picked up in person at our Flagship Beverly Drive location. To select in store pickup simple select pick up in store when entering shipping details. Please note that you will receive an email when your order is ready for pick up. So please wait to visit us until you receive notification that your order is ready. Due to space constraints we are only able to keep in store pick up orders on hand for 48 hours after they are ready for pickup. All orders not picked up within 48 hours of notification will be sent to our offsite storage facility. If you are not able to pick up your order before it is sent to storage please contact our Customer Service department at 1.800.793.6670 to make arrangements to have your order returned to the store for pickup

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How do I handle a return?

GEARYS will accept for return any unused item in its original condition accompanied by a receipt (except those items personalized, sized or specially ordered) returned within 30 days of purchase for exchange or store credit only.

This Policy does not include watches. All watch sales and Gift Certificates are final.

Gift recipients are entitled to a nonrefundable store credit only for items returned within 30 days of purchase and accompanied by proof of purchase.

Items not eligible for return include: Items that have been personalized, sized, or specially ordered, Gift Certificates, and watches. The sale of these items is final.

Should you need to return an item please follow the instructions enclosed with your shipment or contact our Customer Service department at 1.800.793.6670.

Returns can be hand delivered or sent to:
GEARYS Beverly Hills
Attn: Customer Service – Returns
351 North Beverly Drive
Beverly Hills, California 90210

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Will I be refunded the full amount of my purchase?

All correctly completed returns will be subject to GEARYS Return Policy and will be credited based on the original price paid including any appropriate sales tax, shipping fees will not be credited. For additional information or to discuss a special situation please contact our Customer Service department at 1.800.793.6670.

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What is a Wishlist?

A GEARYS Wishlist is the perfect way to keep track of all your personal favorites as you explore the site. Keep your favorites close at hand and move them to your cart when the time is right. You can even choose to share your Wishlist with friends and family.

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How do I create a Wishlist?

Registered users can create a Wishlist by logging into their account and clicking on the Wishlist link. New users can create a Wishlist by first registering an account and then clicking on the Wishlist link

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Can I share my Wishlist with friends and family?

Yes, sharing your GEARYS Wishlist with others is easy. Simply login to your account access your Wishlist and click on the Share Wishlist button. Your friends and family will receive an email letting them know that you are sharing your Wishlist with them

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What is a Gift Registry?

A GEARYS Gift Registry is the perfect way to celebrate a milestone event with friends and family. Whether you’re celebrating a wedding, a new arrival, a new home, a big birthday, or just life, a GEARYS gift registry lets your friends and family know what you love and helps them send you the perfect gift. Unlike a personal Wishlist, a Gift Registry is meant to be shared. Friends and family can find your registry online and send you gifts easily online or by visiting our Flagship Beverly Drive Store

Find more information on the GEARYS Gift Registry here

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How do I create a GEARYS Gift Registry?

Registered users can create a Gift Registry by logging into their account and clicking on the Gift Registry link. New users can create a Gift Registry by first registering an account and then clicking on the Gift Registry link

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Can I share my GEARYS Gift Registry with friends and family?

Yes, sharing your GEARYS Gift Registry with others is easy. Simply login to your account access your Gift Registry and click on the Share Link. Your friends and family will receive an email letting them know that you are sharing your Gift Registry with them. Also, Gift Registries set for public viewing are searchable by clicking on the Registry Link on the Homepage.

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Need more help?

Our Customer Service agents are available to answer your questions Monday – Saturday 10am-6pm at 1.800.793.6670 or contact us via email.

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